Privacy
Privacy Notice
Executive Process Solutions Customer Privacy Notice
This privacy notice explains what to expect when we handle your personal information.
1. Contact Details
Email: info@ExecutiveProcessSolutions.co.uk
2. What Information We Collect, Use, and Why
We collect and use the following types of information to provide and improve our products and services:
2.1 Client Services
• Names and contact details
• Addresses
• Payment details (e.g., card or bank information for transfers and direct debits)
• Transaction data (e.g., payment records and service details)
• Usage data (e.g., website interactions and service use)
• Compliments or complaints
• Video and audio recordings (e.g., calls, meetings)
• Records of decisions and correspondence
2.2 Account Operations
• Names and contact details
• Addresses
• Purchase or service history
• Account registration details
• Marketing preferences
• Technical data (e.g., browser and operating system details)
2.3 Marketing and Updates
• Names and contact details
• Addresses
• Marketing preferences
• Account history
• Website user journey data
• IP addresses
2.4 Research and Archiving
• Names and contact details
• Addresses
• Purchase or account history
• Website and app user journey data
• IP addresses
2.5 Legal Compliance
• Names and contact information
• Identification documents
• Any other data required by law
2.6 Queries, Complaints, or Claims
• Names and contact details
• Payment and account information
• Purchase or service history
• Video/audio recordings
• Witness statements and photographs
• Location data
• Incident or health and safety reports
3. Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. These lawful bases include:
3.1 Consent
• Your explicit agreement to process your data.
• You may withdraw your consent at any time.
3.2 Contract
• Necessary for entering into or fulfilling a contract.
3.3 Legitimate Interests
• Processing is essential for business operations without causing undue risk or harm.
Your Data Protection Rights
• Access: Request copies of your data and its sources.
• Rectification: Request corrections to inaccurate data.
• Erasure: Request deletion of your data.
• Restriction: Limit how we use your data.
• Objection: Object to specific uses of your data.
• Portability: Request your data to be transferred to another organization.
• Withdraw Consent: Applicable when consent is the lawful basis.
For more details, visit the ICO website: https://www.ico.org.uk
4. Where We Get Personal Information From
• Directly from you
• Public sources
• Market research
• Marketing providers
• Suppliers and service providers
5. How Long We Keep Information
We retain your personal information for two years after the completion of our work with your business. This allows us to address any follow-up queries, legal obligations, or service-related matters. After this period, your data will be securely deleted or anonymized.
6. Who We Share Information With
We may share your information with:
• Third-party websites, plug-ins, and applications
7. How to Complain
If you have concerns about our handling of your personal data, contact us at info@ExecutiveProcessSolutions.co.uk.
If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: https://www.ico.org.uk/make-a-complaint
8. Last Updated: 13th January 2025